01_ Order Confirmation
By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and onandup.co. Once an order is completed on onandup.co, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order onandup.co reserves the right NOT to send the product to the customer, and thus cancel the order.

02_ Age Restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority.

03_ Payment
onandup.co accepts payment using PayPal. Through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection. From computers or web-enabled mobile phones, PayPal provides a real-time payment solution for free. All prices include United Kingdom VAT. Prices are without shipping or other services that onandup.co may offer. onandup.co reserves the right to change prices at any time. Prices are shown in the following currencies: Pounds Stirling (GBP).

04_ Local levies
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

05_ Returns
Returns must be notified within 14 days of receipt. The item must be returned within 14 calendar days from the date of notification. The product must be returned in original packaging with hang tags and other labeling. Shipments do not include return label, and return costs are the responsibility of the customer. All returns that do not meet the above requirements will be rejected by onandup.co. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by onandup.co. If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once the returned product is received by onandup.co, the item(s) is (are) refunded.

06_ Shipping
onandup.co reserves the right to choose the Royal Mail to ensure best price and service. All shipment information is e-mailed to the customer upon dispatch from onandup.co. Shipping guidelines: Europe 15 business days, outside Europe 20 days. onandup.co accepts no responsibility for delays in customs processes outside the EU. PLEASE NOTE WE’RE A MADE TO ORDER SERVICE SO SHIPPING TIMES ARE MEANT AS GUIDELINES ONLY. Shipping costs vary from country to country. The prices are shown on onandup.co and are added to the order at checkout. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on info@onandup.co.

07_ Privacy
onandup.co treats customer information with discretion. No information will be disclosed to third parties.

08_ Cookies
onandup.co collects information about customer behaviour on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which track the customer’s behaviour. Cookies are used to personalize the customer’s online experience on onandup.co. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. onandup.co does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Managing cookies is in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting onandup.co, it may have an impact on the buying experience. onandup.co uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout.

09_ onandup.co uses the following cookies
onandup.co use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that onandup.co works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use Google Analytics to collect web statistics regarding which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analysing up on sales and advertising campaigns.

10_ Company Information
www.onandup.co is the official online shop for ONWARDS AND UPWARDS APPAREL LTD.
Company Number 9515835